3rd October 2023

How to Improve Your Onboarding Process for Remote Staff

Ryan Kelly

As remote work becomes more prevalent, organisations must adapt their onboarding processes to effectively integrate and support remote staff members.

Highly comprehensive onboarding is particularly crucial for remote workers compared to in-office employees, as they require additional guidance and resources to navigate their roles successfully.

The Importance of Proper Onboarding In Remote Work

Onboarding remote staff members goes beyond the traditional process of introducing them to the physical office space. Remote employees often face unique challenges, such as adjusting to a different work environment, establishing effective communication channels, and understanding the company culture from a distance. Thorough onboarding ensures that remote staff feel supported, valued, and equipped to contribute to the business’ success.

How Can Your Business Improve Onboarding For Remote Workers?

The most useful element in your remote onboarding arsenal is an appropriate checklist.

An onboarding checklist is an invaluable tool for remote staff. It provides a clear roadmap and ensures that all necessary steps are taken to facilitate a smooth transition into the business. Key items to include in the checklist are:

  • Provide Equipment & Technology Setup:

Guide remote employees through the process of setting up and configuring their work devices, including laptops, software, and access to relevant platforms and tools. Provide detailed instructions and troubleshooting resources.

If you utilise a DaaS service like Devices For Teams, all remote employee hardware can be preconfigured remotely for their specific profile and deployed directly to their homes. This saves downtime and your staff can get working straight away on their new devices because they are ready to go out-of-the-box.

  • Access to Information and Resources

Grant remote staff access to internal systems, shared drives, and collaboration tools. Share documentation and resources that outline company policies, procedures, and guidelines. Consider utilising a centralised knowledge base or intranet for easy access to information.

  • Introduction to Team Members

Facilitate introductions to team members via video conferencing or virtual team-building activities. Encourage regular reviews with managers and inter-colleague collaboration.

  • Training and Development

Provide remote employees with comprehensive training sessions or self-paced learning modules to familiarise them with their roles, responsibilities, and the business’ tools and processes. Offer opportunities for ongoing skill development.

  • The Importance of Video Conferencing

Video conferencing plays a pivotal role in remote onboarding. It allows for face-to-face interaction, which helps build rapport, establish personal connections, and foster a sense of belonging within the team. Video conferencing enhances communication and ensures that non-verbal cues are not lost, promoting effective collaboration, and understanding.

  • Regular Check-Ins for Remote Onboarding

Regular check-ins are essential during the remote onboarding process. Schedule frequent one-on-one meetings between remote staff and their managers or mentors. These meetings provide an opportunity for remote employees to ask questions, seek clarification, and receive feedback. Regular check-ins foster open communication, address concerns promptly, and ensure that remote employees feel supported and engaged.

  • Cybersecurity Measures

Cybersecurity is a critical aspect of virtually onboarding remote staff. Establish clear guidelines for remote employees regarding data protection, password management, and secure use of company systems. Educate remote staff on common cybersecurity threats, such as phishing attacks and malware, and provide resources for reporting and addressing security incidents. Devices For Teams can advise and preconfigure appropriate cybersecurity software for your industry.

  • Leveraging Mobile Device Management (MDM) Software

MDM software is an invaluable tool for remote onboarding, particularly for employees working from home (WFH). MDM allows your company to remotely manage and secure devices, enforce security policies, and ensure data protection. It simplifies device provisioning, configuration, and application management. With an MDM like Shepherd, IT teams can remotely troubleshoot issues, update software, and maintain control over company-owned devices.

By following this simple checklist, businesses can elevate their remote onboarding to aid WFH employees.

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