Devices for Teams FAQ’s
Devices for Teams is designed and built around your business needs. Maximum flexibility but Minimum faff. Plus total transparency on all we offer.
Our Frequently Asked Questions are extensive but if you can’t find the answer below then please ask us on 0203 970 4994.
Does DaaS deal with just hardware assets or can it include software and support?
We can help you with the hardware but also all the software in it. That’s Office 365 plus security solutions from Sophos and Barracuda as well as Mobile Device Management (MDM) with CISCO Meraki, Jamf and InTune. We can also offer more than just a laptop, desktop or smartphone but also all the accessories you need. Plus monitors, docks, keyboards, interactive whiteboards, AV systems, etc – all on a flexible pay monthly solution designed to fit around your business requirements!
Is there a minimum number of Devices per D4T contract?
Yes, your first order needs to be for 20 devices, though can be a mix of Windows, Apple, Chromebooks and more.
What’s the key differences between Devices for Teams and DaaS solutions from HP and Dell?
The ability to Return devices without being penalised! HP allows the return of up to 15% of total devices for a Fee ! but with HardSoft you can return more without penalty. Moreover, there’s no one-off admin fees to add new devices. HardSoft are also the ‘Finance company’ meaning we can tailor the Solution to suit.
Are there any hidden costs?
There are NO admin fees! Once set up, adding or taking away devices also will not incur any additional fees beyond your monthly cost.
Is there a minimum time I need to retain a device?
Yes, 12 months. Though if you added a Device at 30 months then naturally we would only expect you to retain this to the end of the term therefore paying 6 months subscriptions.
Why do I need to think about upgrading my IT using a DaaS subscription model?
Good for Cash Flow Small monthly payments that are Opex tax-friendly. Increase Productivity & Morale Everyone has the latest personalised tech they need when they need it. True Flexibility Add, subtract and change devices as & when your business needs. Avoid Obsolescence No more depreciating assets – upgrade after 12 months. Full Support Full service and support during business hours. Trusted Partner With over 35-years of experience in IT, Apple & FCA approved.
What happens if one of my staff members leave our employment and doesn’t return the Device?
You are responsible and will need to make a claim on your insurance for loss and the proceeds passed to us. We can then remove the subscription from any ongoing payments.
How do we pay?
Payments are quarterly & in advance. We invoice every quarter and our payment dates are 1st of January, April, July, October etc… We accept payment via various means though our preferred method is direct debt as this means we can amend payments easily in line with any additional devices added or returned.
Is Devices for Teams not just a Lease?
Leasing is “a financial arrangement in which a company pays to use land, a vehicle, equipment etc. for a particular period of time” … So the answer is NO as there is no particular time and no particular commitment.
Can I return Devices?
Yes, after 12 months you can return your devices. Your payments are then reduced to reflect this. It could be a single device or multiple, though you must maintain at least 50% of the original number of devices. Only pay for what you use.
Are there any restrictions on the choice of device?
The only restriction is on Apple ‘Configure To Order’ options. We can offer these, but due to them being ‘built to order’ it means we cannot accept any returns before the 24-month point.
How do you update our devices and when?
Apple (12 months) & PC (18 months) – Ultimately you just let us know when you’re ready to upgrade. We can spin up or spin down devices in as little as 24-hours, getting you the latest tech fast. Stop paying for the old device and start paying for the new one.
Is there a penalty to return Devices?
No, for example if we charged you £10 per month for a device on day one then it would be a reduction of £10 when you’re finished with it.
How does D4T option differ from the Flexi–Lease option offered by HardSoft?
The key difference is that Devices for Teams allows the continued renewal and return of individual devices within the three-year term and the amendment of future payments to reflect this without any admin fees. Flexi-Lease and Leasing generally is not as flexible.
What happens if we return a Device and it’s found to have been damaged?
Repair to any damaged items will be charged at fair market cost. We often will collect from your office directly and any damage will be reported to yourselves initially.
Can I add Devices?
Yes & at any time! It could be just a single unit that you add, at any time over the course of the 36-month agreement.
I have many old computers already that I do not now know what to do with?
If they are Apple devices then we will buy them from you! Working or not we love second-hand Apple Computers. As an example a working three year old 15” MacBook Pro we would buy for £480 plus VAT. – Find out how much your devices are worth here.
Does HardSoft manage the whole lifecycle of the hardware?
Yes – All your devices will be covered by our in house support and Warranty & Support Wrapper where HardSoft will support, manage and maintain all devices for you.
Can I cancel the whole thing?
After 24 months, you can return all the equipment and walk away with no payments or penalties. Though any devices not returned or damaged you will be liable for.
Do you offer a Web Portal to administer our Devices?
Yes we do. This area will provide Accounting info, Device information & Reports. If you need to see any particular info then we would happily oblige.
How long has HardSoft been providing the ‘Devices for Teams’ solution?
In 2018 a shift occurred in our market. Subscription model’s such as ‘Device as a Service’ (DAAS) proposals from manufacturers such as HP and Dell is starting to become the status quo. We realised that, with our 35 years of leasing experience, we could provide something better. A disruptive and flexible solution bolstered & reinforced by our 35 years experience & strong partnerships
What happens if the Device gets broken?
Every device includes our Support Wrapper with 3-Year Warranty, equivalent loan devices delivered in 24 hours & Tech Support with 30-min response time. There’s also access to optional accidental damage cover options if required.
What kind of support can I expect from HardSoft?
All devices come with our Gold 360 Support wrapper which includes 3 years hardware warranty, ticket-based helpdesk and annual onsite visit, among many other great benefits that come as standard. Find out more here.
Can I upgrade to a more comprehensive support package?
Yes. Our Platinum 360 Support wrapper includes everything within Gold but with the addition of lifecycle management, quarterly strategic security review, user cloud backup solution, and quarterly activity reporting to ensure your business is in the best possible position throughout your lease term. Find out more here.
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