How HeliosX Scaled Without Expanding its IT Team
Our fully-managed devices did the heavy lifting
HeliosX is the group behind some of the fastest-growing names in modern healthcare, including the online pharmacy MedExpress.
See how Devices for Teams gave them secure, ready-to-go devices on day one as it scaled across three continents.
HardSoft really helps businesses like ours scale faster.
The challenge: the “dead weight” of legacy hardware
In the early days of HeliosX, staff were given a free choice of devices. But as the organisation matured into a global HealthTech leader, the hidden costs of Windows began to surface.
Reliability issues: brand new Windows laptops around the £800 price point were failing within a year, says IT Manager Mike D’Souza.
Security gaps: in healthcare, security is non negotiable. HeliosX found that Microsoft’s biometric and remote-lock features only worked about 60% of the time.
Logistical friction: D’Souza says deploying a single Windows machine took as long as setting up five MacBooks.
HeliosX knew the time had come to lean into the capabilities of Apple’s current fleet. All they needed now was someone to help them with the transition.
The solution: time savings and cost control with Devices for Teams
To address their scaling dilemma and leverage Apple’s technical capabilities, HeliosX partnered with Devices for Teams – the UK’s leading Device-as-a-Service (DaaS) provider.
Devices for Teams rapidly preconfigured hundreds of new Apple products – mostly MacBooks – and dispatched them to staff across the UK, saving D’Souza weeks.
The growing healthcare business also swapped a massive capital outlay for a predictable monthly expense, and tapped into Devices for Teams’ Boomerang lifecycle management service – a major attraction.
“Boomerang is a game-changer. It handles the entire logistics and deployment angle for us. Without it, I’d need four full-time staff members just to manage the collection and redeployment of hardware.”
A new tech fleet built for growth
As the company’s Apple fleet has grown, D’Souza and his colleagues have found it vastly outperforms what came before – especially with Devices for Teams onside.
Biometric logins: HeliosX effortlessly enforces these and benefits from improved security.
The power of the Neo: D’Souza has been testing the new MacBook Neo and found the build quality and performance to be a “steal” at its price point.
Support from Devices for Teams: whether an employee is in Edinburgh, Leeds or London, a repair or replacement is all taken care of – quickly.
The results: a stress-free, healthy future
The Apple migration is already yielding significant dividends for the HeliosX group. And with Devices for Teams taking care of the many behind-the-scenes tasks that follow procurement, they enjoy:
Zero-touch deployment: new starters receive their devices ready to work, while leavers’ devices are collected and refurbished without internal IT intervention.
No surprise costs: Devices for Teams’ DaaS plans cover everything.
Employee satisfaction: Apple is viewed as a “perk.” Even those nervous about the switch have become fast converts.
“HardSoft has made growing our healthcare brand easier and more efficient.”
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Growing our healthcare brand has been so much easier with HardSoft taking care of our tech,” said Mary. “Everything just works – beautifully.”
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