statistics reporting for support from hardsoft

We pride ourselves in our Support to our customers

Our Gold Support is included with all devices on our Devices for Teams solution – if you require more, we also have our Platinum support too.

Why our Support Plans are different to anyone else?
Since 1984, we have been a flagship lease company helping businesses grow and succeed without compromising their structure. We are also a One-Stop Computer Leasing company that has our own HardSoft Leasing Limited Company so you can have everything under one roof.

We offer support for your 3rd party tech – if you have devices that aren’t supplied by us, we can cover our customers with our 360° Support with either our Gold or Premium support packages.

Gold Support Plan

Gold 360° Support

Our Gold support package has everything you need to support your devices and get you set up. It includes the following:

  • 3 years hardware warranty
  • Loan device
  • Ticket based Helpdesk with Unlimited UK Remote Tech Support
  • Access to Online Support Portal
  • Support Incident Response SLA – 1 hour
  • Apple Business Manager
  • MDM Device Management Setup
  • Access To Solutions Mentors
  • Annual Onsite Visit
  • Pre-Configured Devices
  • Available on Existing Devices

Download our Support Plans here to find out more.

Platinum 360° Support plan

Platinum 360° Support

If your business requires a more comprehensive support package, then our Platinum 360° Support package is right for you. It includes all of the above as part of our Gold service, and you’ll also receive the following:

  • Boomerang (Lifecycle Management)
  • Quarterly Strategic Security Review
  • User Cloud Backup Solution
  • Quarterly Activity Reporting

Download our Support Plans here and find out more.





Compare Support Plans

Gold 360° Support plan
Platinum 360° Support plan

Included with Devices For Teams

Optional Upgrade from Gold

This warranty is inclusive of all parts and labour. If your machine is faulty, we offer, at no cost, a 'Collect and Return' service; whereby our courier will be sent in the next day after a fault has been reported and will return the equipment to us for repair. *For devices not supplied by HardSoft or devices over 4 years, Hardware cover is not included.

This warranty is inclusive of all parts and labour. If your machine is faulty, we offer, at no cost, a 'Collect and Return' service; whereby our courier will be sent in the next day after a fault has been reported and will return the equipment to us for repair. *For devices not supplied by HardSoft or devices over 4 years, Hardware cover is not included.

While your device is being repaired

While your device is being repaired

Technical support by emailing support@hardsoft.co.uk Monday - Friday 9am - 5:30pm

Technical support by emailing support@hardsoft.co.uk Monday - Friday 9am - 5:30pm

24hr access to our online knowledge base and support portal.

24hr access to our online knowledge base and support portal.

Technical Support Response time for incidents via our ticket system.

Technical Support Response time for incidents via our ticket system.

Manage your organisation's devices, apps, and accounts.

Manage your organisation's devices, apps, and accounts.

Help from our Solutions Team to setup your Mobile Device Management solution to automate one touch deployment.

Help from our Solutions Team to setup your Mobile Device Management solution to automate one touch deployment.

Our Solutions engineers can help answer your burning strategic or IT project questions.

Our Solutions engineers can help answer your burning strategic or IT project questions.

Book a HardSoft engineer to attend 1 day onsite per year at your office

Book a HardSoft engineer to attend 1 day onsite per year at your office

Before we ship your new devices, we can pre-configure any software or enrol into your MDM solution before the users receives their new device.

Before we ship your new devices, we can pre-configure any software or enrol into your MDM solution before the users receives their new device.

If you have devices from us or from a 3rd party supplier, we can provide Gold or Platinum support. *For devices not supplied by HardSoft or devices over 4 years, Hardware cover is not available.

If you have devices from us or from a 3rd party supplier, we can provide Gold or Platinum support. *For devices not supplied by HardSoft or devices over 4 years, Hardware cover is not available.

Ongoing support from our Solutions Team to setup and manage your Mobile Device Management solution - Jamf or Intune. Included with MDM licenses.

Ongoing support from our Solutions Team to setup and manage your Mobile Device Management solution - Jamf or Intune. Included with MDM licenses.

Recycle your existing devices and give to new starters, we can collect wipe and prevision the device before shipping to the new user directly.

Recycle your existing devices and give to new starters, we can collect wipe and prevision the device before shipping to the new user directly.

Book a one to one consultancy session with on of our Solutions Team

One of our strategists will review your device security and provide advice.

Sophos Central Anti-Virus and Ransomware Solutions to protect your devices.

500gb of cloud backup storage via LiveDrive for your users.

Get complete peace of mind with HardSoft's SafeGuard Protection - giving you complete protection on your devices if it becomes damaged due to liquid spills and accidents.

One of our strategists will analyse your ticket history and advise.

Book a one to one consultancy session with on of our Solutions Team

Sophos Central Anti-Virus and Ransomware Solutions to protect your devices.

Get complete peace of mind with HardSoft's SafeGuard Protection - giving you complete protection on your devices if it becomes damaged due to liquid spills and accidents.

Terms and conditions on our Support Plans

Gavin and Scott

Our Solutions Engineers

Get exclusive access to our Solutions engineers Gavin & Scott on our Gold and Platinum packages. They have been with us for over 30 years combined and have a huge wealth of knowledge on security software, deployment, and technology.

Our Support team will help you solve your IT issue and challenges. You can book a free Microsoft Teams Session with one of our experienced Solutions engineers.

Alternatively, if you just want to have a review of your current Support Plan and want to know how to upgrade, or what other options you have, our support engineers are on hand to help.

Deployment & Pre-configurations

Included with your Support plans is enrolling, configuring, and deploying all of your teams’ devices. As part of the Devices for Teams solution, we can ensure that your team receive their devices that is tailored to their precise needs, so they can work straight out of the box.

Choose a Device Deployment Service:

  • Apple Business Manager
  • Microsoft Autopilot
  • Samsung Knox

Then choose a Mobile Device Management for your devices:

  • Jamf NOW
  • Jamf NOW Plus
  • Microsoft InTune/Microsoft Enterprise Mobility + Security (EMS)

All of our MDM’s and Deployment services can be put onto any device you have from us.

Find out more

Security

With Devices for Teams, we ensure your business’ data is private and secure with our choices of Security solutions. Get peace of mind with the latest security software – the following security solutions are available:

 

  • Barracuda Complete Protection for 365
  • Sophos Central
  • Microsoft Enterprise Mobility + Security (EMS)
  • Jamf Protect

Trust us to make a security subscription work for your business.

Find out more

SafeGuard Protection cover on your devices.

Trust us to protect your devices with our SafeGuard Protection.

Get complete peace of mind with our SafeGuard Protection. This gives you complete protection on all your devices, which guarantees their safety. If your device has become damaged, our experienced technical team are on hand to repair it as soon as possible.

While your device is being repaired, we will send out a loan machine to replace it until it has been fixed, which means you will not be out of action for long! If your device has been stolen, we will send out a replacement device to you.

*Business users that are leasing computers must have adequate insurance in place to cover theft, loss, or accidental damage on the equipment. If your new device is stolen, you would be liable for any and all the remaining future lease payments. We would therefore ask you to send us (by email) a copy of your policy that covers your new device(s).*

Find out more

Get in touch

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