Support on your Devices

Pre-Configuration

We take care of all pre-configuration, ensuring every device arrives ready to go and aligned to your specific business and user requirements. You also benefit from:

Full imaging and deployment service based on role types and IT requirements

Next-day delivery to staff at home or at your office, with on-site installation as needed

Training for staff and support services

Free enrolment to Apple Business Manager

Optional deployment of Mobile Device Management (Jamf, Cisco Meraki, Intune or Windows Autopilot)

Ongoing Technical Support

With our 35+ years’ experience and our expert engineer team, you get more than the standard 1-year device warranty. Our support comes with perks that actually benefit the business. For every device, you get:

3 years of technical support and no-quibble warranty

Next-day shipping for loan devices if anything needs repairing or replacing

Pre-configured devices to fit your business requirements.

Telephone helpdesk during business hours

Support from engineers with Apple, Microsoft Surface, HP, Dell and Lenovo training

Support

We configure and deliver, support and maintain every device. It’s the ultimate peace of mind for you and your colleagues – with no pressure on your internal resources.

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Support Included With Devices For Teams:

Technical telephone support between business hours

Response time within 30 minutes

3 year labour and parts warranty – Plus optional global warranty

Annual service visit

Accidental Damage Cover is optional with any device

On-site support

New users can be added and/or email changes

Loan devices for repairs throughout your agreement – optional loan stock onsite

Free virus removal

Daily cloud backup package – optional 1TB storage

Optional monthly service visit

24hr access to an online support and knowledge portal

Data recovery

We will erase your data on returned devices

3 years warranty

Complete Support Wrapper

Support Wrapper includes 3 years warranty, deployment, and technical support.

Deployment – We are Apple and Microsoft Resellers, so we can register and deploy your devices in Apple Business Manager and/or Windows Autopilot. This pre-enrolment allows us to take the stress from your IT team and allow your employees to get straight to their tasks as soon as they receive their device.

 

 

 

 

 

 


Device Management 
– An MDM tool allows you to have centralised control, management, and security of your devices. Ensure your data is protected and the business remains in control of your assets. You can also do remote wiping and geofencing all from 1 place. Our engineers are certified and trained in Cisco Meraki Systems Manager, Jamf, and Intune – so whichever one you need, we can sort it out for you.

Warranty & Repairs – Warranty is included with each device you have on Devices for Teams solution. If your device needs repairing, our Repairs team organises a collection of your faulty device and will deliver a similar spec model to loan you until it is fixed. HardSoft also offers optional accidental damage cover on your devices.

Learn more about Devices for Teams

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