End of lease options

There are four choices…

Return the equipment

Either all the equipment or a partial return of assets which you will need to pay for.

Extend the lease term

if you are not ready to make a decision, you can continue using the equipment by paying your existing lease rental.

Purchase the assets

For a fair market valuation.

Start a new agreement for new equipment

Contact our sales team on 0207 1111 643 or email adminteam@hardsoft.co.uk

When to start your end of lease options

when to start end of lease

End of Lease Process, Expectations, and your Obligations

HardSoft recommends that our clients begin end-of-contract planning six months prior to the contracted date. Although this may seem a considerable length of time, there are often a number of considerations, such as the organisation’s future technology requirements, financial drivers, and operational needs.

Our PDF guide to Returning Devices

Preparing to return equipment

preparing to return equipment

When returning any or all items please ensure the equipment has been suitably packaged to avoid damage while in transit.

Use strong, good quality boxes, reinforced with packing tape; (We can provide packaging for a fee).

Allow sufficient space for item(s) to be protected from impact and movement with packing material.

Include all associated peripheral devices and power cables.

Please provide us with at least 72 hours’ notice so we can arrange a convenient collection date.

please be aware

Please be aware

That assets must be delivered within 14 days of the contract end date unless otherwise agreed.

All equipment (including accessories, cables and chargers) must be returned in full working order and in good condition.

Fair wear and tear is accepted (Please see our Unacceptable Damage or Condition page).

BUT unacceptable wear and tear is chargeable.

All assets must be reset to manufacturers settings; assets returned with passwords and iCloud accounts are considered ‘Dead on Return’ and full replacement value will be charged.

Equipment Return Conditions

We appreciate that even though our clients may use their best efforts to maintain equipment, normal wear and tear does occur. Detailed below is what we consider to be normal ‘Wear and Tear’.

acceptable equipment return condition

Acceptable Equipment Return Conditions

Normal ‘Wear and Tear’

Describes the expected cosmetic wear that may generally appear on an asset or system used under normal circumstances during the lease term.

Faded lettering on keyboards, slight plastic colour fading

Minor surface scratches on plastics or metal base

Removable client asset tag labels, stickers and help desk numbers


unacceptable equipment return conditions

Unacceptable Equipment Return Conditions

If your equipment has any of the following conditions, then a fee will apply that will need to be paid within 14 days of invoice. We will provide supporting images of the condition of your equipment with the invoice.

Removal of OEM serial number identification, FCC product tags, or Microsoft COA

Security, Anti-Theft Marking, for example stamped, scored or burnt markings into case

BIOS/Admin passwords not removed from machine, locking processor/hard drive

Cracked and/or chipped plastics, bent metal frames

Broken and/or missing hinges and latch catches

Scratched monitor glass and/or LCD panels, LCD cracked beyond repair

“White spots”, screen burn on smartphones, laptop, tablet and monitor glass

Missing key caps from keyboards, missing or damaged keys on a laptop or portable

Broken or missing panels, cover plates or media doors

Major equipment discolouration or dirt unable to resale/reuse

Extensive physical damage that prevents the system from being remarketed/reused

Ready to Return!

ready to return equipment

Have you restored your device to factory settings and removed all your data? Click here for our guide on how to restore Apple devices

Is the device packaged safely with all the accessories?

Are you aware that if the device is damaged in transit or falls below our unacceptable return conditions or there are items missing, you will be charged?

Alternatively, you can all 0207 1111 643 or email adminteam@hardsoft.co.uk 

Book your collection

Frequently Asked Questions

Can I extend my agreement?

If your equipment is still serving its purpose, we can extend your agreement. You may benefit from reduced rental payments by requesting a formal lease extension for a fixed term or your choice.

Can I retain the assets?

If the company or any employee wishes to purchase an asset, we can provide a quote upon request. Payment must be received by the agreement end date.

What happens if I cannot locate items on my lease?

Contact our admin team (adminteam@hardsoft.co.uk) to discuss options available to you. You will be invoiced for the fair market value for any items damaged or not returned at End of Lease.

Does HardSoft collect the equipment at a cost?

Providing the equipment is safely packaged and ready for collection. We will arrange a convenient date for our couriers at our cost to collect the equipment. There is a fee of £50, should the equipment not be ready for collection on the agreed date.

What is the address to return the equipment to?

HardSoft HQ, 36 Bell Street. Sawbridgeworth, CM21 9AN

Can you provide packaging to help us return items?

Yes, we can ship you boxes and packing materials for a small fee. You would then need to package this up at your end and book in your collection a few days later.

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