Devices for Teams FAQs
Answers to your most common questions about HardSoft’s Devices for Teams – from setup to support and everything in between.
What is Device as a Service (DaaS)?
Device as a Service (DaaS) is a flexible subscription model that bundles hardware, software, and support into a single monthly payment.
Rather than purchasing devices outright, businesses can equip their teams with the latest tech—fully configured, managed, and supported—without the upfront capital expense.
Does DaaS deal with just hardware assets or can it include software and support?
DaaS can absolutely include software and support.
We can also offer more than just a laptop, desktop or smartphone – we can also provide all the accessories you need, like monitors, docks, keyboards, interactive whiteboards, AV systems, etc – all on a flexible pay monthly solution designed to fit around your business requirements!
How does DaaS differ from leasing or BYOD?
Unlike traditional leasing, DaaS includes full lifecycle services—deployment, support, and refresh. Compared to Bring Your Own Device (BYOD), DaaS ensures consistency, security, and compliance across your fleet, while giving employees the tools they need to perform at their best.
What are the business benefits of DaaS?
DaaS offers a smarter, more scalable way to manage IT. Key advantages include:
- Predictable budgeting: Fixed monthly costs simplify financial planning.
- Reduced IT overhead: Devices arrive pre-configured and supported, freeing up internal teams.
- Scalability: Easily scale up or down as your workforce changes.
- Access to the latest tech: Keep your teams productive with up-to-date devices.
Are there any hidden costs?
There are NO admin fees! Once set up, adding or taking away devices also will not incur any additional fees beyond your monthly cost.
How do we pay?
We invoice every quarter and our payment dates are 1st of January, April, July, October etc… We accept payment via various means, though our preferred method is direct debit, as this means we can amend payments easily in line with any additional devices added or returned.
Is there a minimum number of devices per D4T contract?
Is there a minimum time I need to retain a device?
Yes, 12 months. Though if you added a device at 30 months then naturally we would only expect you to retain this to the end of the term therefore paying 6 months subscriptions.
Are there any restrictions on the choice of device?
The only restriction is on Apple ‘Configure To Order’ options. We can offer these, but due to them being ‘built to order’ it means we cannot accept any returns before the 24-month point.
Can I return devices?
Yes, after 12 months you can return your devices. Your payments are then reduced to reflect this. It could be a single device or multiple, though you must maintain at least 35% of the original number of devices. Only pay for what you use.
Is there a penalty to return devices?
No.
What happens if one of my staff members leave and doesn’t return the device?
You are responsible and will need to make a claim on your insurance for loss and the proceeds passed to us. We can then remove the subscription from any ongoing payments.
What happens if we return a device and it’s found to have been damaged?
Repair to any damaged items will be charged at fair market cost. We often will collect from your office directly and any damage will be reported to yourselves initially.
What happens if my device gets broken?
All devices include expert support with a 3-year warranty included. This means that when a device gets broken, an equivalent loan device will be delivered within one working day. You can also add on our SafeGuard Asset Protection cover for accidental damage and theft, for added peace of mind.
Can I add devices?
Yes – and at any time! It could be just a single unit that you add, at any time over the course of the 36-month agreement.
What's the difference between Devices for Teams and Flexi-Lease by HardSoft?
The key difference is that Devices for Teams allows the continued renewal and return of individual devices within the three-year term and the amendment of future payments to reflect this without any admin fees. Flexi-Lease and Leasing generally is not as flexible.
What can I do with my old computers?
If they are Apple devices then we will buy them from you! Working or not, we love second-hand Apple Computers. We also offer a sustainable device recycling service.
Does Devices for Teams manage the whole lifecycle of the hardware?
Yes – All your devices will be covered by our in house support and Warranty & Support Wrapper where HardSoft will support, manage and maintain all devices for you.
What if I want to cancel my agreement?
After 24 months, you can return all the equipment and walk away with no payments or penalties. Though any devices not returned or damaged you will be liable for.
Is there a web portal where I can I see my leases?
Yes. This area provides accounting info, device information & reports.
What does Gold 360 Support include?
Devices for Teams’ Gold 360 support includes 3-years hardware warranty, access to a ticket-based help desk, an annual on-site visit from technicians, and more.