Existing Customer Support

This is your home area if you want to log a Support call or get in contact with your Account manager.

3d cartoon HardSoft support

Our tech support are on hand to help

If you need help, have a question or simply need to log a call with one of our tech team, you can do all that here. Our tech team have a response time within 1 hour on our unique dedicated telephone support line.

Register on our support network and view your previous support tickets; know their statuses and solutions. Register here.

Log a call

Our Service Level Agreement

With your Devices for Teams lease agreement, you are entitled to 3 years full warranty on all of your devices. This includes technical support, pre-configurations and deployment. If your devices become faulty, we offer a loan device of the same spec at no extra cost!

These great options will mean your IT staff can concentrate on other important tasks within your business, we take care of the rest. Our engineers have over 30 years experience with Apple & Windows devices and offer an on-site engineer visit to help out with any tech issues you may have.

Download our Service Level Agreement
Meet your account managers

Meet our Account Managers

Our dedicated, highly experienced Account Management team are here to help you with your IT needs. Our team love helping our customers finding the perfect solution for their business. Exciting new tech means exciting new solutions!

Our committed Account Managers can expertly advise you on the best equipment for you and your business’ needs. If you need a 40 or 400 laptops, desktops, monitors or any other devices for your teams, they will ensure they will get the best ones on the market at the best price. Our team are passionate about IT, and that’s what makes the difference.

Meet the team

Steve Hill

Joined: 2005

Speciality: Security software, Sophos, Barracuda

Interests: Rugby, CrossFit, Star Wars

Sophie Hayes

Joined: 2018

Speciality: Apple Business Manager, Devices for Teams

Interests: Latin, Peloton, and her dog

Jamie Davis

Joined: 2015

Speciality: Windows laptops for business solutions

Interests: Golf, gaming, and a good TV binge

Craig Diggons

Joined: 2017

Speciality: Mac devices for complex solutions

Interests: Tech, Golf, and NFL

Scarlett Keay

Joined: 2016

Speciality: Apple in Enterprise Specialist

Interests: Gym, socialising, dog walks

Ryan Kelly

Joined: 2008

Speciality: MDM expert, Jamf, Cisco Meraki

Interests: Films, Gaming, and a proper cup of tea

See what our customers have to say about us

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