Existing Customer

This is your home area if you want to log a Support call or get in contact with your Account manager.

Our tech support are on hand to help

If you need help, have a question or simply need to log a call with one of our tech team, you can do all that here. Our tech team have a response time within 30 minutes on our unique dedicated telephone support line.

Register on our support network and view your previous support tickets; know their statuses and solutions. Register here.

Log a call

Our Service Level Agreement

With your Devices for Teams lease agreement, you are entitled to 3 years full warranty on all of your devices. This includes technical support, pre-configurations and deployment. If your devices become faulty, we offer a loan device of the same spec at no extra cost!

These great options will mean your IT staff can concentrate on other important tasks within your business, we take care of the rest. Our engineers have over 30 years experience with Apple & Windows devices and offer an on-site engineer visit to help out with any tech issues you may have.

Download our Service Level Agreement
Meet your account managers

Meet our Account Managers

Our dedicated, highly experienced Account Management team are here to help you with your IT needs. Our team love helping our customers finding the perfect solution for their business. Exiting new tech means exciting new solutions!

Our committed Account Managers can expertly advice you on the best equipment for you and your business’ needs. If you need a 40 or 400 laptops, desktops, monitors or any other devices for your teams, they will ensure they will get the best ones on the market at the best price. Our team are passionate about IT, and that’s what makes the difference.

Meet the team


Joined: 2005
Speciality: Security software, Sophos, Barracuda
Interests: Rugby, CrossFit, and Star Wars

Email: steve@hardsoft.co.uk


Joined: 2018
Speciality: Apple Business Manager, Devices for Team
Interests: Latin, Peloton, and her dog

Email: sophie.h@hardsoft.co.uk


Joined: 2015
Speciality: Windows laptops for business solutions
Interests: Golf, gaming, and a good TV binge

Email: jamie@hardsoft.co.uk


Joined: 2017
Speciality: Mac devices for complex solutions
Interests: Tech, Golf,
and NFL

Email: craig@hardsoft.co.uk

Joined: 2016
Speciality: Apple in Enterprise Specialist
Interests: Gym, socialising, dog walks

Email: scarlett@hardsoft.co.uk


Joined: 2008
Speciality: MDM expert, Jamf, Cisco Meraki
Interests: Films, Gaming, and a proper cup of tea

Email: ryan@hardsoft.co.uk

See what our customers have to say about us

Contact us

Contact us to find out more about Devices for Teams.