Already a Boomerang user?
Already a Boomerang user?
Use this page to book a collection of a device arrange for your devices to be shipped out.
When you’re ready, click on the ‘Book a Collection’ button to complete the easy to use form, and we’ll be in touch.
We do require a form completed per Boomerang collection please.
Boomerang in six easy steps
Step 1: Book a collection
Complete our on-line collection form and you’ll be on your way to boomeranging your devices. Back up your data if you need.
Step 2: Sit tight
On the morning of your collection we’ll advise you of a one-hour time slot, which we can happily rearrange if you won’t be around.
Step 3: Pick up
We will arrive at the collection address with a protective crate with all the packaging needed, so you won’t need to worry boxing it up safely.
Step 4: Your device arrives
We’ll check it over, securely wipe the data and prepare it for the next user. Your data is safe as we are ISO certified.
Step 5: A place to stay
If you’re not ready for your device to be redeployed immediately, we’ll store it until needed at no extra for up to 90 days.
Step 6: Ship to new user
Give us 24-hours’ notice when you’re ready to redeploy. We’ll get it shipped to any home or office address in the UK.
Ready to Boomerang?
Once you submit this request our Team will contact you to confirm payment arrangements or go to hardsoft.co.uk/pay and confirm your Collection and Delivery dates. Any queries please contact our Sales Admin team on 0207 1111 643 or email firstname.lastname@example.org
Additional information about Boomerang
Make sure everything’s ready to go.
We recommend you back up all data on your device prior to collection. We will be wiping all data within 24 hours on receipt of your Device.
We use DPD to collect and deliver your devices
- On the morning of your collection, you or your employee will receive a tracking number through SMS or Email, along with a one-hour time slot.
- The DPD driver will arrive with a pink protective crate which will secure your device and be sealed with security tags. No need to find packaging or a roll of tape.
- You will receive a notification once your device(s) get to us.
If you miss your collection
There is a fee payable by you of £50 for any missed collections dates, so we appreciate your assistance in making accurate pick-up arrangements. DPD will text and email you a one hour time slot so there shouldn’t be an issue. Or cancel it with us the day before to avoid any unnecessary fees.
We’ll send everything out when you’re ready
When you’re ready for us to send out your device(s), give us a minimum of 24-hours’ notice and we’ll get everything shipped to where it needs to go.
We can store your devices until you need them
If you’re not ready to send the device back out to a new user immediately, that’s no problem. We’ll store it until needed at no extra cost for up to 90 days and start charging a fee after that point.