Expert Support with ZeroFaff

Devices for Teams is your go to managed service provider for business tech. We’ll support all your devices, supplied by us or a third party.

Full support on all devices

We're completely device and brand agnostic, so whichever devices you have, we'll provide the support.

All the business apps you need

From Adobe CC to Jamf Pro, we'll provide the creative, security, management and other software your business needs.

Full deployment service

Once we take control of your mobile device management tool, we'll be able to set up and deploy any settings and software.

Choose Devices for Teams for your tech support

Once you’ve purchased your new business computers, you’re going to want the peace of mind of knowing they can be maintained and repaired at a moment’s notice.

As a managed service provider, our support team are equipped to handle all the latest Apple, Windows, Android, and other devices you might have in your business.

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Average response time from ticket raised

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Number of customers helped in March 2024

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Explore our support services for your business

Our support plans extend to all devices, whether Apple, Windows, Android, or anything else you might choose. Being a managed service provider means we’re completely agnostic on brand! 

Choose between Silver, Gold, or Platinum Support – our multi-tiered plans ensure all business types get just what they need, when they need it.

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Pre-configuration

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Deployment

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Mobile device management

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Onsite consultation

The latest security to protect your assets

We’ll deploy the latest security software to all your business computers to ensure your assets are fully protected against cyber security threats.

We are also ISO 27001 certified, meaning that all the data we hold about your company is handled and used in a professional and transparent manner.

Learn more about our ISO certification here.

The benefits of DaaS

ISO 27001 certified

We adhere to the highest data protection standards.

Top brand partners

We have relationships with Apple, Microsoft, Dell, and more!

ACN Membership

We provide the same level of support as Apple themselves.

30 years' experience

We've been providing tech support for over 30 years.

We'll manage your software and licences

As an experience managed service provider, we can source, install, and deploy the software you need for your business. We’ll preconfigure your teams’ devices with their desired programmes, and ensure everything is ready to use right out the box.

robot hand and human hand both touching copilot logo
a grid of microsoft app icons on a phone device
google workspace support

Complete your experience with additional services

Boomerang - Device Redistribution

Got unused devices? We can wipe them, pre-configure them, and store them until needed.

Carbon Offset Service

Improve your overall green credentials by opting to pay an extra 3% to offset device CO2e.

SafeGuard Asset Protection

Cover your devices against drops, knocks, theft, and more with our Protection Cover.

Shepherd MDM for MacOS and iOS

Manage your digital flock with our own Shepherd MDM. Keep your Apple devices secure.

40 years logo in white for HardSoft
Carbon Neutral badge by ClimatePartner HardSoft is a carbon-neutral site
Trust ISO 27001 Logo in white
we are members of the finance and leasing association
we were 2023 finalists for tech business of the year by lloyds bank business excellence awards
Contact us

Business Tech Support by Devices for Teams

Silver

Gold

Platinum

3-year hardware warranty

This warranty is inclusive of all parts and labour. If your machine is faulty, we offer, at no cost, a ‘Collect and Return’ service; whereby our courier will be sent in the next day after a fault has been reported and will return the equipment to us for repair. *For devices not supplied by HardSoft or devices over 4 years, Hardware cover is not included.

Loan device

While your device is being repaired.

Ticket-based helpdesk

Technical support by emailing support@hardsoft.co.uk Monday – Friday 9:00am – 5:30pm.

Access to online support portal

24-hour access to our online knowledge base with support portal.

Support incident response SLA

Technical Support Response time for incidents via our ticket system.

1-hour

1-hour

30-min

Apple Business Manager enrolment

Manage your organisation’s devices, apps, and accounts.

Windows Autopilot enrolment

Manage your organisation’s devices, apps, and accounts.

Pre-configured devices

Before we ship your new devices, we can pre-configure any software or enrol into your MDM solution before the users receives their new device.

MDM device management setup

Help from our Solutions Team to setup your Mobile Device Management solution to automate one touch deployment.

Access to solutions mentors

Our Solutions engineers can help answer your burning strategic or IT project questions.

Annual onsite visit

Book a HardSoft engineer to attend 1 day onsite per year at your office.

Ongoing MDM support

Ongoing support from our Solutions Team to setup and manage your Mobile Device Management solution – Shepherd or Intune. Included with MDM licenses.

Boomerang (repurpose unused devices)

Repurpose your existing devices for new starters, we can collect wipe and prevision the device before shipping to the new user directly.

Flying Squirrel Backup Solutions

Backup solution for Microsoft 365 and Google Workspace.

Quarterly strategic security review

One of our strategists will review your device security and provide advice.

Quarterly activity reporting

One of our strategists will analyse your ticket history and advise.

Included for free with

FLEXI
PURE

devices for
teams

Optional
Upgrade

Price for non-HardSoft devices

(Per month per device ex VAT)

£10

£20

From

£30

From

£35