Prepare your PC for return

Resetting your PC in three simple steps

Whether you’re getting a new device or sending back your old one, be sure to follow these guidelines for an easy and worry-free experience.

Step 1 - Back up your data

You may prefer to use a Cloud storage option, however you can also use a USB stick or external hard-drive using the following steps:

Click Start.
Click Settings.
Click Update & Security.
Select backup location and the drives you wish to backup.
Click Start backup.

Step 2 - Remove PC from Autopilot

To remove a device from Microsoft Autopilot, follow these steps:

Sign in to the Microsoft Intune Admin Center: https://intune.microsoft.com/
Navigate to Devices: In the left-hand pane, select Devices.
Select Windows Enrollment: Under Windows, choose Windows enrollment.
Find the Device: In the Devices section, locate the device you want to delete. You can use the search box to find it quickly.
Delete the Device: Select the device, then click on Delete.

Step 3 - Erase your data

Follow these steps to erase your sensitive data from the device.

Windows 10 PC – Start > Settings > Update & security > Recovery > Reset this PC > Get started.

Windows 11 PC – Start > Settings > Update & security > Recovery > Reset this PC > Get started.

Follow the on-screen prompts to complete data wipe and factory reset of your device. After the reset, your PC will restart and attempt setup. Turn off your PC.